FAQ's - Website
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FAQ's - Medical
Advice
Q1. "Can you provide
me with any Medical Advice?"
A1. The short answer is "No" we cannot. We are ethically bound
to always refer you to your personal Doctor for all Medical
Advice for every ailment or disease. However, if you are unsure
about your Doctor's opinion then you are entitled to seek
a second opinion from say a Doctor who practices in Complimentary
and Alternative Medicines or as a Naturopath, Chiropractor,
Acupuncturist or similar.
Q2. "What type of
Doctors do you suggest that I consult with?"
A2. We suggest that you visit Doctors who practice in Complimentary
and Alternative Medicines, for example a Naturopath, Homeopath,
Chiropractor, Acupuncturist, or similar. This is because they
are far more open minded about Natural Medicines and your
future health. You are more likely to get far better long
term results from these Doctors because they focus on the
cause rather than treating the symptoms.
Q3. "I am fed up with
antibiotics, what options do I have?"
A3. Your next step forward is to go for tested and proven
Natural Medications. Always look for conclusive proof of both
efficacy and safety of these medications. Don't trust any
of these medications or remedies that make unfounded claims
or cannot provide authentic proof that that they do work and
work safely.
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FAQ's - Matula Herbal Formula™
Q. "What are the ingredients
of Matula Herbal Formula™?"
A. All the ingredients are natural wild herbs. Click
here to see a detailed chart of the plant species.
Q. "How long do I have
to take the Matula treatment for?"
A. The Matula treatment covers 30 days. The dosage is two
cups of Matula Herbal Formula™ a day, one when you wake up in the morning
and the other before you go to sleep at night. Even though
you might be feeling better after two weeks or 14 days we
recommend that you complete the full 30 day treatment to gain
maximum benefit from it.
Q. "Can I take Matula
if I am pregnant?"
A. As a precautionary measure we advise all pregnant or lactating
women to consult with their Doctor before taking Matula. If
your Doctor agrees then you most certainly can take Matula.
Q. "Can my child take
Matula Herbal Formula™?"
A. As a precautionary measure we advise that all children
under the age of 12 years of age should only take Matula after
consultation with your Doctor.
Q. "Can I take Matula
if I am taking any blood thinning medication?"
A. We advise that you consult with your Doctor before taking
Matula Herbal Formula™ if you are on blood thinning medication.
Q. "Can I take Matula Herbal Formula™ if I am using other medications?"
A. Yes, you can take Matula quite safely together with most
medications like antibiotics. Please note that if you are
on blood thinning medication that we advise you to consult
with your Doctor before taking Matula Herbal Formula™. Please note
there are NO
ALLERGIC REACTIONS OR CONTRAINDICATIONS WITH OTHER MEDICINES.
During the past 8 years
we have not had a single case of any allergic reaction or
any contraindications with any other medicines amongst the
hundreds of patients who have used Matula Herbal Formula™. This
is because Matula Herbal Formula™ has been clinically
tested and proven to be
less toxic than an ordinary cup of herbal tea.
Q. "Can I safely take
Matula after completing the first 30 days treatment?"
A. The answer is yes you can. Matula has been proven to be
non-toxic and there is no limit as to how long you can continue
taking it. The question is whether you really need it to continue
taking it, as all of our customers have only ever needed a
single treatment to eradicate all traces of H. pylori.
Q. "Should
I supplement my treatment of Matula with a Probiotic?"
A. Yes, this is good practice and it will certainly help you
to speed up your recovery process. We highly recommend that
you take 'Complete Probiotics' - click
here to find out more.
Q. "Is Matula also
effective in treating Acid Reflux, Dyspesia and Candida Albicans?"
A. The answer is yes it does and very effectively too. Please
note that Matula is not recommended for treating Thrush or
Vaginal Candida. Matula is most effective in treating ailments
associated with the Duodenum, Stomach and Esophags, commonly
referred to as the Upper Gastrointestinal Tract. It has also
been successful in treating some lower GI Tract illnesses
like Non-Ulcerative Dyspepsia, Ulcerative Colitis, Dysbiosis,
Peptic/ Gastric/ Duodenal Ulcres, Diverticulitis and Leaky
Gut syndrome.
Q. "Why should I trust
Matula to help me when antibiotics have failed?"
A. This is a simple question to answer. Matula has been clinically
tested and proven to eradicate all strains of H. pylori. For
further information please refer to the following links to
the relevant pages in this website.
Q. "Does Matula have
any side effects like antibiotic drugs?"
A. Absolutely none what so ever. Matula has been tested and
proven to be non-toxic and none of the hundreds of patients
that have taken Matula over the past 7 years have ever had
any side effects.
Q."Matula seems to
be very expensive - why is that?"
A. It would appear that Matula is expensive but in reality
it works out cheaper than trying any other form of treatment.
Matula is a Premium Herbal Treatment that will actually save
you money, and from any further unnecessary pain and suffering.
The beauty of Matula is that you will only need one 30 day
treatment to get rid of H. pylori. So it is a one-off expense.
By comparison, any 'good' antibiotic treatment starts off
more expensive than Matula. And the expense of this treatment
does not stop there. Antibiotics have a failure rate of up
to 70% and they will also present you with side effects -
this usually results in further costs to you when you have
to get a repeat script, or when you need to treat the side
effects. If you choose any other Natural or Herbal treatment
you are likely to find that you will have to take it repetitively
month after month without any certainty of eradicating H.
pylori. MatulaTea has been scientifically tested and proven
to eradicate H. pylori, and not merely treat the symptoms.
Q. "I suffer from Acid
Reflux. If I take Matula do I also need to take an antacid
to reduce acid?"
A. From our experience it is not necessary. Most of our customers
have not taken any antacids during the treatment period with
Matula Herbal Formula™ and have always had outstanding results. However,
if in doubt please consult with your Doctor.
Q. "What is the most
effective test to determine whether I have H. pylori?"
A. We have found that the H. pylori Stool Antigen test is
accurate enough and also cost effective too. After completing
your treatment it is essential to wait between 3 to 4 weeks
before having a further H. pylori Stool Antigen test to accurately
determine your H. pylori status.
Q. "Why is Matula in
a Tea and not in tablets like other Medications?"
A . The primary reason why Matula is in a tea form is because
liquids are known to achieve 80% of absorption of the active
ingredients compared with tablets that can only achieve between
20 to 30% absorption. The second most important point is that
the liquid form of Matula Herbal Formula covers a far greater surface
area of the stomach lining and completely saturates the H.
pylori allowing enough time to kill it off. Interestingly
enough, the Chinese have used tea as an effective medium for
treatment for centuries with great success.
Q. "Do you have any
Quality Standards that you adhere to?"
A. Yes we certainly do. All the herbs in the Matula formulation
are sun dried and stored in food quality hygienic conditions.
After the milling process the blended herbs are subjected
to a lengthy steaming process. This ensures that all forms
of fungi and other bacterium are removed. Immediately after
this process the herbs are packed by an accredited manufacturing
facility that has FDA Registration, USDA NOP Production Standards
Certification, SGS Organic Production Standards Certification
and is also HACCP Registered. The herbs are first packed in
a tea bag and then into a foil sachet. This ensures freshness
and eliminates the absorption of any moisture. Matula also
has a shelf life of 2 years.
Want
to find out more about
Matula Herbal Formula?
Our highly informative
Product Fact Sheet gives you an in depth
view of our best treatment regimen as well as a full
discussion on
In Vitro and In Vivo studies.
You can also learn more about
the efficacy of Matula Herbal Formula against other
organisms such as Staphylococcus aureus, Escherichia
(E) coli, and Candida Albicans.
Click
here to download now |
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FAQ's - Dosage and
Tips
Click here for Adult Dosage
// Click here for Child Dosage
TIP!
Drink Matula Herbal Formula™ on an empty stomach
For best results, Matula Herbal Formula™ should be taken
30 - 60 minutes before you have breakfast. At night, try and
wait at least 2 hours after eating before you take Matula
Herbal Formula™, and then retire for the night.
Recommended Dosage
for Adults and children over 12 years
Q1. "What is the recommended
dosage of Matula Herbal Formula™ for Adults?"
A1. The recommended dosage of Matula Herbal Formula™
is two cups per day. The first cup must be taken in the morning
after you wake up, and the second cup should be taken just
before you go to bed at night.
Q2. “What
dosage do you recommend if I have tested positive for Candida
Albicans?”
A1.For Adults we recommend two consecutive months treatment
of Matula Herbal Formula for Candida Albicans. This is simply
because Candida is a stomach yeast infection and the bacteria
multiply a lot quicker being in the fungal family. We have
found that using a good probiotic as a supplement with Matula
Herbal Formula helps to inhibit Candida Albicans in 60 days
Recommended Dosage
for Children under 12 years
0 to 2 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into four equal portions (of 75ml each)
and allow the child to drink one portion (75ml) first thing
in the morning about half an hour before a meal/ breast feed.
The balance of the three remaining portions must be retained
in a glass and sealed with cling film and then left in the
refrigerator. The next dose/portion must then be given to
the child just before they go to sleep at night. There will
now be two remaining doses/portions for the following morning
and evening. Repeat this process for 30 days.
2 to 6 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into three equal portions (of 100ml
each) and allow the child to drink the one portion (100ml)
first thing in the morning about half an hour before a meal/
breast feed. The balance of two remaining portions must be
retained in a glass and sealed with cling film and then left
in the refrigerator. The next dose/portion must then be given
to the child just before they go to sleep at night. There
will now be one remaining dose/portion for the following morning.
Repeat this process for the full 30 days.
6 to 12 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into two equal portions (of 150ml each)
and allow the child to drink the one portion (150ml) first
thing in the morning about half an hour before breakfast.
The second dose/portion must be retained in a glass and sealed
to cling film and then left in the refrigerator. This dose/portion
must then be given to the child just before they go to sleep
at night. Repeat the process for the full 30 days.
Over 12 years of age
Full Adult dose
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FAQ's - Placing and
Processing an Order
Q1. "How
can I order Matula if I live in a country that is not included
in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer
for you shortly.
Q2. "I have a problem
with my order going through the PayPal system."
A2.One of the most common problems is when you don't enter
your name exactly as it appears on your Credit or Debit Card.
Please make sure to use the same case, Capitals or lower case
exactly as on your card. Another common problem is when you
have not entered all the details required by PayPal. Please
check that you enter all your details.
If you are still unable to complete your transaction
with PayPal then please call one of these numbers;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
PayPal's friendly operators will be there to assist you. They
are open between the following hours:
4:00AM to 10:00PM Monday through Friday
6:00AM to 8:00PM on Saturday and Sunday
Q3. "If I don't have
a Debit or Credit Card can I still use PayPal?"
A3. PayPal accepts both Debit and Credit Cards. If you do
not have one of these cards, then try PayPal's e-Cheque payment
facility. We are currently working on another range of alternative
payment options as well.
Q4. "How do I place
my Matula Order?"
A4. Choose and then click on the relevant flag at the bottom
of the Matula Orders
page. Look for the "Buy Now" buttons on the next page and
then you will automatically connect with the PayPal online
ordering process. Please follow the instructions and complete
all the information that PayPal require. When you have completed
this then click the "Process Order Now" button and your order
will be processed. PayPal will send you an Order Confirmation
and then we will also acknowledge that your Order has been
received.
Q5. "After I have placed
my order how long does it take for you to ship it to me?"
A5. It will take a maximum of 2 working days for your order
to leave our premises, but normally we ship 1 working day
after we have received your order. The only exceptions will
be when we have a Bank or Public holiday in the country we
ship from, or if we are waiting for additional information
from you.
Q6. "Can I place my
order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal.
We are currently working on a range of other payment options
that you will be able to use in the future.
Q7. "Can I buy Matula
anywhere else and do any Doctors supply it?"
A7. At present, Matula can only be purchased exclusively from
our websites via PayPal. We have recently introduced a program
for Doctors and other Health Care Professionals in the United
States and Canada who can recommend and order Matula Herbal
Formula on your behalf. We are currently working on a program
that will include Health Stores.
Q8. "I don’t
have a computer of my own. Can I ask a relative or friend
to place an order through PayPal on my behalf?"
A8. Yes you can. Please ask your relative or friend to enter
your name and address in the PayPal order processing page
section where it asks (Is your shipping address different
to your Billing Address?). We can then ship your order directly
to you. It is important that you ask your relative or friend
to add your name and address in the space provided because
we ship your order through Registered Airmail and you will
have to sign for it and show proof of your address when you
receive it. We use this method to ensure the least possible
risk through the Postal Service.
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FAQ's - Shipping
Q1. "How long will
it take me to receive my order once it has been shipped?"
A1. This depends on whether you have chosen Registered Airmail
or the Fast Track Service. Please do note, however, that the
Fast Track Service is only available at the moment if you
live in the USA.
If you chose Registered Airmail you can expect
delivery between 10 to 14 days for most countries and between
7 to 10 days if you live in the United Kingdom. If you chose
the Fast Track Service then expect delivery in 2 to 3 working
days. If you live in Canada then please expect delivery between
4 to 6 working days.
Q2. "What shipping
method do you use?"
A2. At present we offer two shipping options - a Registered
Airmail (all destinations) and Fast Track (USA only) Delivery
Service to both physical street addresses or PO Box Addresses,
depending on what shipping address you provide us with.
Q3. "When my order
arrives do I have to personally sign for it?"
A3. Yes, we send all order shipments by Registered Airmail
with a tracking number. When you receive your order you will
be required to produce proof of your personal identity that
links to your postal address or PO Box number. This will be
in the form of an ID Document or Passport. We have designed
it this way to make sure you get your order and eliminate
the possibility any fraud occurring.
Q4. "How can I check
the delivery status of my order, once it has been shipped?"
A4. This is a fairly simple process. If you would like to
check the progress of your order within 3 days of receiving
the shipment notification and Tracking Number e-mail we send
to you, then visit www.sapo.co.za.
Now click on "Track and Trace" link that you will find in
the menu under services in the top right hand side of this
website. Then enter your tracking number without the ZA
at the end of it. The status will be displayed regarding your
order.
After 3 days please log onto the Postal Service
in your country. This may for example be www.usps.com
(for the USA) or www.canadapost.ca/business/default-e.asp
(for Canada).
Please note:
USPS only post the status of your order the day
before they deliver it to you. So
if you check on www.usps.com track
and Confirm and it says "There is no trace of this item" please
do not get worried. We are sorry about this inconvenience,
but it is beyond our control. If you do get a trace, this
means you will get delivery the next day.
Look for the Tracking option and enter your
personal tracking number. Please note that you should type
in all characters with CAPS on and without any spaces between
them. For example if your tracking number is RD123654234ZA
type it exactly like this. You will then be able to view the
status of your delivery.
Please note that
Royal Mail in the United Kingdom do not recognize International
Tracking numbers in their system.
Q5. "What would happen
if I made a mistake with my address and it was returned?"
A5. All postal services around the world are bound by regulations
to only deliver items that have a full and correct address,
particularly when the item has been sent by Registered post
.If your address is incorrect or incomplete then it will be
returned to us.
When deliveries are returned we will contact
you and confirm that you have provided us with an incorrect
postal address details. When you have reconfirmed or corrected
your address details, we will correct the delivery address
and place the reshipment on hold. We will release your order
as soon as we have received an additional payment for the
shipping fee. Once we receive the additional shipping fee
from you we will immediately ship your order to you.
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FAQ's - Contacting
Us
Q1. "How can I contact
you?"
A1. You can click on the 'Contact Us' navigation button on
the top of this page or you can click
here to access this page now. If you wish to
speak to us then you can call one of two International numbers
as follows:- If you reside in the USA or Canada please call
(540) 322 2250 or if you reside in Europe please call us on
+44208 1446148
Q2. "Have you got a
Customer Services Centre?"
A2. Yes we do. Our trained and friendly Team are always happy
to deal with your enquiries, promptly, politely and with your
best interest at heart.
Q3. "Do you have a
telephone number where we can contact you?"
A3. Yes we do. You can call one of two International numbers
as follows:- If you reside in the USA or Canada please call
(540) 322 2250 or if you reside in Europe please call us on
+44208 1446148. You can also contact us on Skype. Please use
the username ulcer-cure.com and one of our team will gladly
assist you with your enquiry. Remember though that we operate
during business hourts only (see Q4 below).
Q4. "What are your
business hours?"
A4. Our business hours are based on GMT (+00.00) in the United
Kingdom. Monday through Friday from 9 am to 6 pm each day.
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Sources and references
All our information
is sourced from various digestive health experts,
a world renowned immunologist, and from these trusted websites;
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