Orders - Refund Policies

Q. "What if I want to cancel or return my order?"
A. Please read the following policies as there are quite a few reasons/scenarios that may lead to you cancelling your order, or wanting a refund.

Refund Policy for Orders Lost in Transit
Very occasionally orders are delayed for reasons which are totally beyond our control, for example - worker strikes, pandemics, and customs delays. Due to this, we can only offer a refund or a free replacement after 6 weeks (from the time we received your order) has expired.

Refund Policy for Order Cancellations and Returned Orders
All Policies take effect from the moment that your order is received by us.

Refused Order Policy
If you decide to refuse your order on delivery or prevent delivery of your order by way of non-payment of import duties or taxes, or by any other means, there will be no refund.

Refunds Policy
Our supplier honors all refunds authorized by us. All refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, refunds can only be made via the source of the payment (www.PayPal.com).

Returned Order Policy
If you decide to return your order you will first need to accept delivery and then return the goods to our office in New Zealand at your expense. Your order will not be returned to us if you refuse delivery. If you refuse delivery, our Refused Order Policy will apply.
Once we receive the unopened returned item in its original condition, we will pass a refund which will be subject to a handling fee of 80% of the full purchase price. Under no circumstances will any shipping fees, customs duties, or import taxes be refunded.
Please note that we cannot pass any refund if the parcel has been used or opened, or if we do not receive the parcel back from you.

Order Cancellation Policy
Every effort will be made to cancel your order before it has been shipped. Note that we ship all orders within 1 business day of receipt. Refunds can only be processed if we are still in possession of the merchandise. A handling fee of 10% may apply.
If you decide to cancel your order after it has been shipped, this will be subject to a minimum handling fee of 80% of the full purchase price, and on condition that the item is returned to us unused, and in the original sealed wrapping. We cannot accept used or open packages. All shipping and handling fees will be at your own expense and will not be refunded.
If you decide to refuse your order on delivery, this will be subject to an 80% charge as per our Refused Order Policy above. Shipping and handling fees will not be refunded.
By returning merchandise to us, you agree to the terms and conditions of the above policies.

Incorrect Address Policy
If you provided an incorrect address with your order, and your order has been shipped with that incorrect address then you will need to contact the courier to redirect and pay for your parcel to be sent to the correct address. When you have provided us with an incomplete (but not incorrect) address, we will contact you to reconfirm or correct your address details before handing your order to our couriers. Orders shipped to the wrong address as provided by you with your order will not be refunded.

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FAQ's - Website Navigation

Q1. "What is the best web browser to use for ulcer-cure.com?"
A1. We have developed this website to work on all web browsers. The best visual experience will be on Internet Explorer, while the fastest page views can be achieved on Firefox.

FAQ's - Medical Advice

Q1. "Can you provide me with any Medical Advice?"
A1. The short answer is "No" we cannot. We are ethically bound to always refer you to your personal Doctor for all Medical Advice for every ailment or disease. However, if you are unsure about your Doctor's opinion then you are entitled to seek a second opinion from say a Doctor who practices in Complimentary and Alternative Medicines or as a Naturopath, Chiropractor, Acupuncturist or similar.

Q2. "What type of Doctors do you suggest that I consult with?"
A2. We suggest that you visit Doctors who practice in Complimentary and Alternative Medicines, for example a Naturopath, Homeopath, Chiropractor, Acupuncturist, or similar. This is because they are far more open minded about Natural Medicines and your future health. You are more likely to get far better long term results from these Doctors because they focus on the cause rather than treating the symptoms.

Q3. "I am fed up with antibiotics, what options do I have?"
A3. Your next step forward is to go for tested and proven Natural Medications. Always look for conclusive proof of both efficacy and safety of these medications. Don't trust any of these medications or remedies that make unfounded claims or cannot provide authentic proof that that they do work and work safely.

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FAQ's - Matula Tea™

Q. "What are the ingredients of Matula Tea™?"
A. All the ingredients are natural wild herbs. Click here to see a detailed chart of the plant species.

Q. "How long do I have to take the Matula treatment for?"
A. The Matula treatment covers 30 days. The dosage is two cups of Matula Tea™ a day, one when you wake up in the morning and the other before you go to sleep at night. Even though you might be feeling better after two weeks or 14 days we recommend that you complete the full 30 day treatment to gain maximum benefit from it.

Q. "Can I take Matula if I am pregnant?"
A. As a precautionary measure we advise all pregnant or lactating women to consult with their Doctor before taking Matula. If your Doctor agrees then you most certainly can take Matula.

Q. "Can my child take Matula Tea™?"
A. As a precautionary measure we advise that all children under the age of 12 years of age should only take Matula after consultation with your Doctor.

Q. "Can I take Matula if I am taking any blood thinning medication?"
A. We advise that you consult with your Doctor before taking Matula Tea™ if you are on blood thinning medication.

Q. "Can I take Matula Tea™ if I am using other medications?"
A. Yes, you can take Matula quite safely together with most medications like antibiotics. Please note that if you are on blood thinning medication that we advise you to consult with your Doctor before taking Matula Tea™. Please note there are NO ALLERGIC REACTIONS OR CONTRAINDICATIONS WITH OTHER MEDICINES. During the past 14 years we have not had a single case of any allergic reaction or any contraindications with any other medicines amongst the thousandss of patients who have used Matula Tea™. This is because Matula Tea™ has been clinically tested and proven to be less toxic than an ordinary cup of herbal tea.

Q. "Can I safely take Matula after completing the first 30 days treatment?"
A. The answer is yes you can. Matula has been proven to be non-toxic and there is no limit as to how long you can continue taking it. The question is whether you really need it to continue taking it, as all of our customers have only ever needed a single treatment to eradicate all traces of H. pylori.

Q. "Is Matula also effective in treating Acid Reflux, Dyspesia and Candida Albicans?"
A. The answer is yes it does and very effectively too. Please note that Matula is not recommended for treating Thrush or Vaginal Candida. Matula is most effective in treating ailments associated with the Duodenum, Stomach and Esophags, commonly referred to as the Upper Gastrointestinal Tract. It has also been successful in treating some lower GI Tract illnesses like Non-Ulcerative Dyspepsia, Ulcerative Colitis, Dysbiosis, Peptic/ Gastric/ Duodenal Ulcres, Diverticulitis and Leaky Gut syndrome.

Q. "Why should I trust Matula to help me when antibiotics have failed?"
A. This is a simple question to answer. Matula has been clinically tested and proven to eradicate all strains of H. pylori. For further information please refer to the following links to the relevant pages in this website.

• Clinical Test Report - Proof of the power of Matula
• Professor Patrick JD Bouic - his personal endorsement
• Testimonials - from some of our patients

Q. "Does Matula have any side effects like antibiotic drugs?"
A. Absolutely none what so ever. Matula has been tested and proven to be non-toxic and none of the hundreds of patients that have taken Matula over the past 7 years have ever had any side effects.

Q."Matula seems to be very expensive - why is that?"
A. It would appear that Matula is expensive but in reality it works out cheaper than trying any other form of treatment. Matula is a Premium Herbal Treatment that will actually save you money, and from any further unnecessary pain and suffering. The beauty of Matula is that you will only need one 30 day treatment to get rid of H. pylori. So it is a one-off expense. By comparison, any 'good' antibiotic treatment starts off more expensive than Matula. And the expense of this treatment does not stop there. Antibiotics have a failure rate of up to 70% and they will also present you with side effects - this usually results in further costs to you when you have to get a repeat script, or when you need to treat the side effects. If you choose any other Natural or Herbal treatment you are likely to find that you will have to take it repetitively month after month without any certainty of eradicating H. pylori. MatulaTea has been scientifically tested and proven to eradicate H. pylori, and not merely treat the symptoms.

Q. "I suffer from Acid Reflux. If I take Matula do I also need to take an antacid to reduce acid?"
A. From our experience it is not necessary. Most of our customers have not taken any antacids during the treatment period with Matula Tea™ and have always had outstanding results. However, if in doubt please consult with your Doctor.

Q. "What is the most effective test to determine whether I have H. pylori?"
A. We have found that the H. pylori Stool Antigen test is accurate enough and also cost effective too. After completing your treatment it is essential to wait between 3 to 4 weeks before having a further H. pylori Stool Antigen test to accurately determine your H. pylori status.

Q. "Why is Matula in a Tea and not in tablets like other Medications?"
A . The primary reason why Matula is in a tea form is because liquids are known to achieve 80% of absorption of the active ingredients compared with tablets that can only achieve between 20 to 30% absorption. The second most important point is that the liquid form of Matula Tea covers a far greater surface area of the stomach lining and completely saturates the H. pylori allowing enough time to kill it off. Interestingly enough, the Chinese have used tea as an effective medium for treatment for centuries with great success.

Q. "Do you have any Quality Standards that you adhere to?"
A. Yes we certainly do. All the herbs in the Matula formulation are sun dried and stored in food quality hygienic conditions. After the milling process the blended herbs are subjected to a lengthy steaming process. This ensures that all forms of fungi and other bacterium are removed. Immediately after this process the herbs are packed by an accredited manufacturing facility that has FDA Registration, USDA NOP Production Standards Certification, SGS Organic Production Standards Certification and is also HACCP Registered. The herbs are first packed in a tea bag and then into a foil sachet. This ensures freshness and eliminates the absorption of any moisture. Matula also has a shelf life of 2 years.

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FAQ's - Dosage and Tips

Click here for Adult Dosage // Click here for Child Dosage

TIP! Drink Matula Tea™ on an empty stomach
For best results, Matula Tea™ should be taken 30 - 60 minutes before you have breakfast. At night, try and wait at least 2 hours after eating before you take Matula Herbal Formula™, and then retire for the night.

Recommended Dosage for Adults and children over 12 years

Q1. "What is the recommended dosage of Matula Tea™ for Adults?"
A1. The recommended dosage of Matula Tea™ is two cups per day. The first cup must be taken in the morning after you wake up, and the second cup should be taken just before you go to bed at night.

Q2. “What dosage do you recommend if I have tested positive for Candida Albicans?”
A1.For Adults we recommend two consecutive months treatment of Matula Tea for Candida Albicans. This is simply because Candida is a stomach yeast infection and the bacteria multiply a lot quicker being in the fungal family. We have found that using a good probiotic as a supplement with Matula Herbal Formula helps to inhibit Candida Albicans in 60 days

Recommended Dosage for Children under 12 years

0 to 2 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into four equal portions (of 75ml each) and allow the child to drink one portion (75ml) first thing in the morning about half an hour before a meal/ breast feed. The balance of the three remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be two remaining doses/portions for the following morning and evening. Repeat this process for 30 days.

2 to 6 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into three equal portions (of 100ml each) and allow the child to drink the one portion (100ml) first thing in the morning about half an hour before a meal/ breast feed. The balance of two remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be one remaining dose/portion for the following morning. Repeat this process for the full 30 days.

6 to 12 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into two equal portions (of 150ml each) and allow the child to drink the one portion (150ml) first thing in the morning about half an hour before breakfast. The second dose/portion must be retained in a glass and sealed to cling film and then left in the refrigerator. This dose/portion must then be given to the child just before they go to sleep at night. Repeat the process for the full 30 days.

Over 12 years of age
Full Adult dose

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FAQ's - Placing and Processing an Order

Q1. "How can I order Matula if I live in a country that is not included in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer for you shortly.

Q2. "I have a problem with my order going through the PayPal system."
A2.One of the most common problems is when you don't enter your name exactly as it appears on your Credit or Debit Card. Please make sure to use the same case, Capitals or lower case exactly as on your card. Another common problem is when you have not entered all the details required by PayPal. Please check that you enter all your details.

Q3. "If I don't have a Debit or Credit Card can I still use PayPal?"
A3. PayPal accepts both Debit and Credit Cards. If you do not have one of these cards, then try PayPal's e-Cheque payment facility. We are currently working on another range of alternative payment options as well.

Q4. "How do I place my Matula Order?"
A4. Choose and then click on the relevant flag at the bottom of the Matula Orders page. Look for the "Buy Now" buttons on the next page and then you will automatically connect with the PayPal online ordering process. Please follow the instructions and complete all the information that PayPal require. When you have completed this then click the "Process Order Now" button and your order will be processed. PayPal will send you an Order Confirmation and then we will also acknowledge that your Order has been received.

Q5. "After I have placed my order how long does it take for you to ship it to me?"
A5. It will take a maximum of 2 business days for your order to leave our premises, but normally we ship 1 business day after we have received your order. The only exceptions will be when we have a Bank or Public holiday in the country we ship from, or if we are waiting for additional information from you.

Q6. "Can I place my order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal. We are currently working on a range of other payment options that you will be able to use in the future.

Q7. "I don’t have a computer of my own. Can I ask a relative or friend to place an order through PayPal on my behalf?"
A8. Yes you can. Please ask your relative or friend to enter your name and address in the PayPal order processing page section where it asks (Is your shipping address different to your Billing Address?). We can then ship your order directly to you.

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FAQ's - Shipping

Q1. "How long will it take me to receive my order once it has been shipped?"
A1. With our Fast Track Service by courier, you can expect delivery in 7 business days or less.

Q2. "What shipping method do you use?"
A2. We offer Fast Track Delivery by courier worldwide to physical street addresses only.

Q3. "When my order arrives do I have to personally sign for it?"
A3. Yes, we send all order shipments by courier with a tracking number.

Q4. "What would happen if I made a mistake with my address and it was returned?"
A4. All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Registered post .If your address is incorrect or incomplete then it will be returned to us.

When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received an additional payment for the shipping fee. Once we receive the additional shipping fee from you we will immediately ship your order to you.

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FAQ's - Contacting Us

Q1. "How can I contact you?"
A1. You can click on the 'Contact Us' navigation button on the top of this page or you can click here to access this page now.

Q2. "Have you got a Customer Services Centre?"
A2. Yes we do. Our trained and friendly Team are always happy to deal with your enquiries, promptly, politely and with your best interest at heart.

Q3. "What are your business hours?"
A3. Our business hours are based on GMT (+00.00) in the United Kingdom. Monday through Friday from 9 am to 6 pm each day.

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Sources and references

All our information is sourced from various digestive health experts,
a world renowned immunologist, and from these trusted websites;

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